I am the user of your PTCL land line which # 02136940627
this number has been out of order last 3 weak. i am several
complain to Saleem center up more Branh office but they are
not resonding in my complain pls note my complain no 115
Dt: 03-May , complain no 56 Dt: 30 Apr.
Kidly pay attention toward this matter from your buyest schadule.
i shall be very thank full to you
dear sir
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
dear sir
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
I had applied (online) for PTCL connection in July 2009 – this was really a blunder from me.
No response received for 2-3 months.
On my follow up, connection was refused due to technical problems. PTCL, instead, offered me Vfone connection (probably in October 2009) which I declined.
Later, all of sudden, PTCL started sending me monthly bills (Nov 2009).
On receipt of 1st bill, complaint was immediately lodged on 080080800, 1236 and 1218
On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website. I also tried to contact the Divisional Engineer, Sr. Operation Engineer and RGM but all in vain.
On receipt of 3rd bill, the complaint process was repeated and it was also lodged with PTA.
After a week, a call was received from an Islamabad number (PTCL); assuring me that billing would be stopped immediately.
However, the next month, bill (4th) was again received. The complaint was again registered.
Then, as per matter of routine, the 5th monthly bill was received (without any connection). This time the bill was received with a threatening letter/ notice; what a criminal and condemnable act it was.
In reply, I again emailed to PTCL & PTA condemning the irresponsible attitude and poor management of PTCL. I made it clear that I reserve all the rights in the world to defend myself by all means. I also declared that in case of any mishap, the PTCL management would be fully responsible.
Soon, thereafter, Mr. Khalil Ahmed Dharpali (Business Manager Ops KIA Division STR-II Karachi), first contact me over my cell number and then visited my residence (on 17th April 2010) and assured me that all extra charges would be waived off and connection would be given immediately. On this commitment I allowed for connection, which was another blunder from me.
The line was soon installed but without any service/ calling facility.
I again started complaining
Then, they again advised me to pay the bill first to have calling facility.
Anyhow, the bill was paid. Meanwhile, the next monthly bill was received which was also paid
But infuriately the telephone service is still unavailable on my number
It is now a daily exercise for me to register a complain for restoring my number but all in vain
Since November 2009, I am suffering from such a poor, miserable and regrettable behavior of PTCL
PTA has also proved to be a helpless & useless institution having totally failed to take appropriate measures to regulate the PTCL and save customers from such big embarrassments and humiliations
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May 12th, 2010 at 12:35 PM
I am the user of your PTCL land line which # 02136940627
this number has been out of order last 3 weak. i am several
complain to Saleem center up more Branh office but they are
not resonding in my complain pls note my complain no 115
Dt: 03-May , complain no 56 Dt: 30 Apr.
Kidly pay attention toward this matter from your buyest schadule.
i shall be very thank full to you
Tks & Brgds,
Naveed Ahmed
June 9th, 2010 at 2:13 PM
dear sir
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
thanking you
Naveed
June 9th, 2010 at 2:13 PM
dear sir
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
thanking you
Naveed
0313-2569187
June 9th, 2010 at 2:14 PM
Dear sir
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
thanking you
Naveed
0345-2302225
June 9th, 2010 at 5:06 PM
What a Performance of PTCL
I had applied (online) for PTCL connection in July 2009 – this was really a blunder from me.
No response received for 2-3 months.
On my follow up, connection was refused due to technical problems. PTCL, instead, offered me Vfone connection (probably in October 2009) which I declined.
Later, all of sudden, PTCL started sending me monthly bills (Nov 2009).
On receipt of 1st bill, complaint was immediately lodged on 080080800, 1236 and 1218
On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website. I also tried to contact the Divisional Engineer, Sr. Operation Engineer and RGM but all in vain.
On receipt of 3rd bill, the complaint process was repeated and it was also lodged with PTA.
After a week, a call was received from an Islamabad number (PTCL); assuring me that billing would be stopped immediately.
However, the next month, bill (4th) was again received. The complaint was again registered.
Then, as per matter of routine, the 5th monthly bill was received (without any connection). This time the bill was received with a threatening letter/ notice; what a criminal and condemnable act it was.
In reply, I again emailed to PTCL & PTA condemning the irresponsible attitude and poor management of PTCL. I made it clear that I reserve all the rights in the world to defend myself by all means. I also declared that in case of any mishap, the PTCL management would be fully responsible.
Soon, thereafter, Mr. Khalil Ahmed Dharpali (Business Manager Ops KIA Division STR-II Karachi), first contact me over my cell number and then visited my residence (on 17th April 2010) and assured me that all extra charges would be waived off and connection would be given immediately. On this commitment I allowed for connection, which was another blunder from me.
The line was soon installed but without any service/ calling facility.
I again started complaining
Then, they again advised me to pay the bill first to have calling facility.
Anyhow, the bill was paid. Meanwhile, the next monthly bill was received which was also paid
But infuriately the telephone service is still unavailable on my number
It is now a daily exercise for me to register a complain for restoring my number but all in vain
Since November 2009, I am suffering from such a poor, miserable and regrettable behavior of PTCL
PTA has also proved to be a helpless & useless institution having totally failed to take appropriate measures to regulate the PTCL and save customers from such big embarrassments and humiliations