PTCL Telephone Complaint

Posted on 31 December 2009 by PakBee - Total hits: 215,688

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PTCL Complaint Center

The banner in the picture reads:
We have been trying to get out PTCL number 042-6371795 fixed for the last six weeks, but without any success!

It is not clear whether putting up a banner to register your telephone complaint worked or not. But one can only imagine how desperate this person had to be that he resorted such extreme measures of spending money on the printing of this banner and then hoisting it on a busy city road. Or, maybe, he is just trying to make light of what has to be a really frustrating situation. As they say, “Lahore, Lahore hai!”



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749 Responses to “PTCL Telephone Complaint”

Pages: « 75 … 11 10 9 8 7 6 [5] 4 3 2 1 » Show All

  1. 50
    Mohammad Farouq Says:

    Assalam o alaikom ,

    sir main MOHAMMAD FAROUQ swat se apke samne ye shikayat le ker aaya hon ke mere pas ADSL ka 1 MB line tha jo main use kar raha tha . aur 1199Rs monthly bill de raha tha jo k ab bhi kar raha hon . magar meri shikayat ye hai ke ab mera chota bhia jo ke ek student hai aur os ka haq hai ke oss ko PTCL ka student package internet mile. wo peshawar university se ghar aaya hai aur net per apne study notes download kar raha hai os ke liye main 7 bar PTCL exchange gaya aur student package ka form fill kiya magar aaj tak ko bhi mere 1199 Rs monthly package ko student package main tabdeel nahi kar saka . main poch sakta hon KYU ? kya hum pakistani nahi hain ??? ya aap log apne power ka galat use kar rahe hain ??? aap ke jawab ka montazir

    Mohammad Farouq SWATi .

    ADSL number 0946729938 – work number 0946729839 Cell number 03038833033

  2. 49
    A.Razzaq Says:

    I want to inform you that since last 16 days I have facing some problems regarding my PTCL DSL service 02134591537. I have registered so many complaint at 1218,DSL technician came after three days he tried to rectify but when he failed he said your line has much noise thats why DSL link can, t get stability, then I again registered so many complain about noisy line but nobody bother to rectify it ,in last week I daily visited to my concern exchange(Karachi Air port) and told whole story to DE Mr. Fahim as well as zonal Director Mr. Arif Kamal was also there, Mr. Fahim assure me your problem will rectify but still after four meeting with Mr. Fahim and Mr.Arif Kamal, problem is persist, which mean not a lower staff as well as DE and Director level also not interested to solve customers problem, it is regret to say Mr.Fahim asked me to contact area engineer Mr. Asim Naveed,today I called him but his behaviour was very rude and unmannerly, he did not listen me he straight forward refused and said it is cable issue contact to Mr.Alamgeer.
    I could not understand how the PTCL is running with this type of irresponsible person
    It is not out of mention that I did not understand whether PTCL broadband and phones are under the same administration or separate because when ever I complaint about broadband due to noise, they said go to phone section it is fault of line, phone section said it is fault of broadband, I don’t know what the hell is going on with PTCL.
    I have put so many complaint at 1218, once when I asked about status of my complaints, 1218 person said it has been resolved as per our record when ever problem is still there but resolved without any work, there is no cross check. The only person who tried his best is DSL technician Mr. Rehman but he cant do any thing unless phone line is clear, how many complaint I have to register and how many time I have to visit I don’t know, I have never seen attitude like PTCL official specially Mr.Asim Naveed who don’t have manners and care of customers problems.
    It is sorry to say if I could not get any solution ,I compel to discontinue PTCL phone as well as DSL,this will be only due to ignorance and irresponsibility of these higher official like DE Mr. Fahim and Director Arif Kamal.I don’t want to pay on defective service, there are lot of internet services are available in market.
    I request you please take necessary and immediate action on my complain specially on behaviour of Mr.Asim Naveed
    I am regular bill paid customer since many years but now agonizing problem faced due to PTCL response since last 16 days

    Thanks
    Regards,
    A.Razzaq
    021-34591537
    03213744317

  3. 48
    Ahmed khan Says:

    No Action
    Telephone drop wire used electric supply
    It is bring kind knowledge that the Electricity theft in the MQM Office,Sub Unit 59-A Society Sector, Al-Hilal, Coop. Housing Society,Opp. Askari park Road No.4.Near House No B-3,Karachi.NO ELECTRIC MAETER in the MQM Office one phase use direct Fader 1 say and 2 phase Used ether Fader say (Kunda) ues kartty hai Telephone wire say .Jub load shading hoti hai tu un k office main light hoti kai.Please check in night. Thanks

  4. 47
    malik zahid Says:

    hi . sir m from tesil bhalwal dist. sargodha. my ptcl connection is out of order from 2 years but we are stll paying the bill 250rs every month… many times i visit exchange but they do not take action …. my ptcl no is 0486643324 plz do somthing for me i m very thnkful to u … by.
    malik zahid.
    03006066802

  5. 46
    Adnan Malik Says:

    To any responsible person in PTCL

    I have purchased an EVO device few days back, for last three days I am trying to connect it but unable to do so. Contacted 1236 and they told me that I have to load Rs. 2000 to use the service as my default package is Max. I asked them to to change my package to Day Pass, they said they have put my request to the concerned department and that it would take maximum 24 hours to change the package. I called them after 24 hours because the package was not yet changed and in the mean process 1236 and 1218 kept on rolling me to one customer service to another, trust me I have spend hours waiting to connect through. I have almost called 5 times to 1236 and they told me contact 1218, almost called 7 times 1218 and all that time they told me to contact 1236 … my question is “WHAT THE FUCK THIS SERVICE IS” and “WHY THE HELL YOU CREATED ALL THESE BULLSHIT CUSTOMER SERVICES” … if they do not have any authority to change the service packages at least they can guide us the right person to contact…for last two days I am treated like a rolling stone from one FUCKING CUSTOMER CARE REPRESENTATIVE TO OTHER … this is not a fucking customer service I must say … I know this message even won’t make any difference but FUCK U AND YOUR SERVICE

    Its almost 48 hours

    Check my logs to customer services, I have called them from my ptcl # 0622887189
    My mobile number is 03217222022

    MY MDN # (for EVO) 51-5841745

  6. 45
    wasim qamar Says:

    salam my name is wasim n i m from Karachi, my problem is that my broad band not working since 3 weeks and no one comes to repair it, who is responsible for this please help me
    ph : 02136824069
    add : R/578.BLOCK/2 AZIZABAD F.B AREA KARACHI.
    MOB :03212964510

  7. 44
    zeeshan Says:

    Assalam-u-Allicum

    My problem is that my phone is deed from 15 days from may23 to till today june 08 2010 i also go to exchange center but they dont take any action i am a student they says to me that our worker is coming you go to your house but they dont send any worker to my house i have done this 3 times but no responce so please you take action otherwise i will give application of cutting my ph no so please i am giving to you 2 days for proces

    my ph no is 0235844689
    exchange name is shahdadpur exchange sanghar sindh

  8. 43
    Naveed Says:

    Dear Sir.

    I am the user of your PTCL land line which # 02136940627
    this number has been out of order last 3 weak. i am several
    complain to Saleem center up more Branh office but they are
    not resonding in my complain pls note my complain no 115
    Dt: 03-May , complain no 56 Dt: 30 Apr.

    Kidly pay attention toward this matter from your buyest schadule.
    i shall be very thank full to you

    Tks & Brgds,
    Naveed Ahmed

  9. 42
    Abdus Saboor Says:

    What a Performance of PTCL

    I had applied (online) for PTCL connection in July 2009 – this was really a blunder from me.
    No response received for 2-3 months.
    On my follow up, connection was refused due to technical problems. PTCL, instead, offered me Vfone connection (probably in October 2009) which I declined.
    Later, all of sudden, PTCL started sending me monthly bills (Nov 2009).
    On receipt of 1st bill, complaint was immediately lodged on 080080800, 1236 and 1218
    On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website. I also tried to contact the Divisional Engineer, Sr. Operation Engineer and RGM but all in vain.
    On receipt of 3rd bill, the complaint process was repeated and it was also lodged with PTA.
    After a week, a call was received from an Islamabad number (PTCL); assuring me that billing would be stopped immediately.
    However, the next month, bill (4th) was again received. The complaint was again registered.
    Then, as per matter of routine, the 5th monthly bill was received (without any connection). This time the bill was received with a threatening letter/ notice; what a criminal and condemnable act it was.
    In reply, I again emailed to PTCL & PTA condemning the irresponsible attitude and poor management of PTCL. I made it clear that I reserve all the rights in the world to defend myself by all means. I also declared that in case of any mishap, the PTCL management would be fully responsible.

    Soon, thereafter, Mr. Khalil Ahmed Dharpali (Business Manager Ops KIA Division STR-II Karachi), first contact me over my cell number and then visited my residence (on 17th April 2010) and assured me that all extra charges would be waived off and connection would be given immediately. On this commitment I allowed for connection, which was another blunder from me.
    The line was soon installed but without any service/ calling facility.
    I again started complaining
    Then, they again advised me to pay the bill first to have calling facility.
    Anyhow, the bill was paid. Meanwhile, the next monthly bill was received which was also paid

    But infuriately the telephone service is still unavailable on my number
    It is now a daily exercise for me to register a complain for restoring my number but all in vain
    Since November 2009, I am suffering from such a poor, miserable and regrettable behavior of PTCL
    PTA has also proved to be a helpless & useless institution having totally failed to take appropriate measures to regulate the PTCL and save customers from such big embarrassments and humiliations

  10. 41
    Abdus Saboor Says:

    Condemnable Highly Permormance of PTCL I had applied (online) for PTCL connection in July 2009.
    No response was received for months.
    On my continuous follow up, landline connection was refused due to technical problems at the concerned exchange. They, instead, offered me Vfone connection (probably in October 2009) which I declined.
    Later, they started sending me monthly bills.
    On receipt of 1st bill, complaint was immediately lodged on 080080800, 1236 and 1218
    On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website.
    On receipt of 3rd bill, the complaint process was repeated and it was also lodged (1st time) with PTA.
    Then, after a week, a call was received from an Islamabad number, assuring me that billing would be stopped.
    However, next month’s bill (4th) was again received. And now the current bill has been received with a threatening notice which is highly condemnable.
    In the meantime, about two or three weeks ago, a phone calls was received from exchange that they were going to erect/ install the line/ connection. The same was rejected by me.

    It is highly regretted to mention again that I have continuously been receiving PTCL bogus bills (now 5th monthly bill without any landline connection). Further, this time the bill is received with a threatening notice/ warning letter (copy attached).

    In this regard, I want to make it clear that I reserve all then rights in the world to defend myself by all means. I also deem it necessary to mention that in case of any mishap or undesirable incident, the PTCL management will be fully responsible.

    I have tried to contact responsible officers, and have continuously been making complaints but no response is available as yet.

    I also tried to contact the Divisional Engineer, Sr. Operation Engineer and also RGM, on a number of occasions during last 1 month but no one is attending the call which is very unfortunate & deplorable.

    I have personally visited to the valued customer and met Abdul Suboor sb give him assurance to waved-off line rent of deputed period after this commitment Mr. Abdul Saboor agreed and allow CSR for connection which line is already

    I hope, this time an appropriate action will be taken against the responsible officials.

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