PTCL Complaint Center
The banner in the picture reads:
We have been trying to get out PTCL number 042-6371795 fixed for the last six weeks, but without any success!
It is not clear whether putting up a banner to register your telephone complaint worked or not. But one can only imagine how desperate this person had to be that he resorted such extreme measures of spending money on the printing of this banner and then hoisting it on a busy city road. Or, maybe, he is just trying to make light of what has to be a really frustrating situation. As they say, “Lahore, Lahore hai!”
June 9th, 2010 at 6:02 PM
What a Miserable Performance of PTCL
I had applied (online) for PTCL connection in July 2009 – this was really a blunder from me.
No response received for 2-3 months.
On my follow up, connection was refused due to technical problems. PTCL, instead, offered me Vfone connection (probably in October 2009) which I declined.
Later, all of sudden, PTCL started sending me monthly bills (Nov 2009).
On receipt of 1st bill, complaint was immediately lodged on 080080800, 1236 and 1218
On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website. I also tried to contact the Divisional Engineer, Sr. Operation Engineer and RGM but all in vain.
On receipt of 3rd bill, the complaint process was repeated and it was also lodged with PTA.
After a week, a call was received from an Islamabad number (PTCL); assuring me that billing would be stopped immediately.
However, the next month, bill (4th) was again received. The complaint was again registered.
Then, as per matter of routine, the 5th monthly bill was received (without any connection). This time the bill was received with a threatening letter/ notice; what a criminal and condemnable act it was.
In reply, I again emailed to PTCL & PTA condemning the irresponsible attitude and poor management of PTCL. I made it clear that I reserve all the rights in the world to defend myself by all means. I also declared that in case of any mishap, the PTCL management would be fully responsible.
Soon, thereafter, Mr. Khalil Ahmed Dharpali (Business Manager Ops KIA Division STR-II Karachi), first contact me over my cell number and then visited my residence (on 17th April 2010) and assured me that all extra charges would be waived off and connection would be given immediately. On this commitment I allowed for connection, which was another blunder from me.
The line was soon installed but without any service/ calling facility.
I again started complaining
Then, they again advised me to pay the bill first to have calling facility.
Anyhow, the bill was paid. Meanwhile, the next monthly bill was received which was also paid
But infuriately the telephone service is still unavailable on my number
It is now a daily exercise for me to register a complain for restoring my number but all in vain
Since November 2009, I am suffering from such a poor, miserable and regrettable behavior of PTCL
PTA has also proved to be a helpless & useless institution having totally failed to take appropriate measures to regulate the PTCL and save customers from such big embarrassments and humiliations
Abdul Saboor
June 9th, 2010 at 2:10 PM
Dear sir,
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
thanking you
Naveed
0313-2569187
0345-2302225
June 9th, 2010 at 2:09 PM
Dear sir
02136940627
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
thanking you
Naveed
0313-2569187
June 9th, 2010 at 2:08 PM
dear sir
my land line telelphone no 02136940627 is out of order since last 5 days its Dail tune not responding. please rectify this fault on priority basis
thanking you
Naveed
June 4th, 2010 at 11:52 AM
Dear Incharge DSL Service, PTCL
Ref: Telephone No. 051-4546650
My DSL connection is not working for the last week. The incumbant detailed for complaint was contact who said after checking that the connection is not working from the exchange. I am paying bills regularly. There is no reason for disconnection. Please look into the matter and rectification may please be made on priority.
Thanking you
(Muhammad Ehtesham)
HOUSE NO S_II/
June 1st, 2010 at 2:17 PM
hey there,
i came to know that the ban on FACEBOOK has been lifted after the order of High Court Lahore, but still its not working here in islamabad. I want to know is there still some problem with facebook?
Thanks.
May 28th, 2010 at 9:18 PM
my ptcl phone is dead please fix my ptcl its being long and no1 came to fix now i can feel the difference ptcl is gone worse …. 0642470456
May 25th, 2010 at 4:31 PM
To,
Incharge PTCL
Islamabad,
ltr of appriciation is coveyed as the complaint of my Ph: # 0514539319 has been removed.
Thanks.
May 24th, 2010 at 2:18 PM
My landline No 021-36964011 not working since 4 days, so kindly remove the problem my Land line No.
Warm Regards,
M.Naseem A.khan
021-36964011
May 20th, 2010 at 7:35 PM
Dear Sir
I ‘ve paid my January 2010 bill, but there is a problem that in every month
when i receive my monthly bill, the amount of january 2010 bill added in these bills.
i have complaint lots of time but no response, please do some thing about this problem.
Regards
MUHAMMAD ARIF
042-37970017
0321-4264724